At Zaloki Necklace, we make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee on products that do not meet our quality standards.

If your item arrives damaged or incorrectly designed, please let us know immediately and we'll do our utmost to recreate it to your full satisfaction.

Unworn items can be returned to Zaloki Necklace within 3 days since you received the items. 

We can not offer you a refund or exchange for these cases:

  • Due to buyer error such as incorrect shipping address or selection of sizes, designs, colors, etc. 
  • Items purchased with discount code
  • Items that were correctly made and delivered on time.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, the cost of return shipping will be deducted from your refund.


Once your order has been submitted we are immediately beginning the process of production of your items. If you would like to cancel your purchase, please contact us within 12 hours. Cancellations will be processed on the day we receive your cancellation request. Your account you used to purchase your items will be refunded. After 12 hours when an order is placed, your cancellation request wouldn’t be approved.

Zaloki Necklace reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please send us an email to

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